Refund Policy

We issue a full refund when:

• An item you paid for turns out to be out of stock and we cannot fulfil it
• Your item arrives damaged or defective and a replacement is not available
• You cancel your order before it has been dispatched

Refunds go back the way the payment came in: card payments are reversed to the same card, and bKash payments are returned to the same bKash wallet. Cash-on-delivery orders are refunded by bKash or bank transfer — we will confirm the details with you first.

Approved refunds are processed within 7–10 business days. Your bank or card provider may take a few additional days to show the amount in your account.

Reach us through the Contact page with your order number and we will sort it out.